Northern & Shell Case Study

Aktrion Facilities were awarded the contract in November 2014 to deliver a full facilities management service at the head office in Central London. The contract was mobilised successfully within four weeks enabling the client to focus on the key areas of its business.

We understood the consequences of any disruption to services within the property and the client’s goal is simple - cost effective assured service delivery.


The objectives include

  • Assessing requirements against the staff profile
  • Planning cost reductions to suit the building requirements
  • Engaging CAFM System
  • Set-up management systems for key client communications and shift managment
  • Assessing and reducing multi services
  • Engaging CAFM System

SERVICES:

  • Security
  • Cleaning
  • Mechanical & Electrical
  • Pest Control
  • Washroom Services
  • Catering
  • Vending
  • Consumables
  • Post Room
  • Reception
  • CAFM System
  • 24/7 Helpdesk
  • TUPE all 30 staff

Services

TUPE all staff (approx 30) to Aktrion including:

  • Engineers
  • Security
  • Cleaners
  • Handymen
  • Implementation of the CAFM System
  • One dedicated team
  • Set-up management systems for client communication and shift management
  • Provision of a 24/7 helpdesk
  • Bringing all services under one service provider
  • Reduced overall staff numbers
  • One dedicated team
  • Set-up management systems for client communication and shift management
  • Provision of a 24/7 helpdesk
  • Bringing all services under one service provider
  • Reduced overall staff numbers

CLIENT:

  • Northern Shell

About the Building:

  • Head Quarters You View TV & Channel 5
  • 12 storey office block
  • 330,000 sq feet office space
  • Ten storey glazed atrium
  • 1200 staff

What our Client says:

  • Confident that by engaging Aktrion as its facilities management partner it would be secure in the knowledge that its building was being well maintained and supported by a 24/7 helpdesk. Aktrion demonstrated value for money and has a service culture that differentiated from other companies

Highlights

  • Aktrion focused on ensuring all services were provided by one service provider and costs were effectively reduced
  • Streamlining of staff increased productivity and improved working practices were engaged and managed effectively
  • Ongoing training of staff facilitates the implementation of further improvements